Refund & Return Policy Solemate
We want you to be happy with your purchase. If your order isn’t quite right, we’ll help you sort it out quickly.
Returns
You can return items within 7 days of delivery if they are unworn, unused, and in their original packaging (including box, tags, and extras).
To start a return, email solematesneakerssa@gmail.com with:
Your order number
Photos of the item and packaging
The reason for your return
Once approved, we’ll send you the return instructions.
Refunds
When your return is received and inspected, we’ll confirm by email. If approved, we’ll issue your refund to your original payment method within 5–10 business days.
Please note:
Shipping fees are non-refundable.
Refunds reflect the amount paid after any discounts or promotions.
We Don’t Accept Returns For
Worn or damaged items
Missing packaging or accessories
Sale or clearance items
Incorrect size orders (unless it was our mistake)
Exchanges
Need a different size? We’ll gladly exchange your item if your preferred size is in stock. If not, we’ll offer a refund or store credit.
Late or Missing Refunds
If 10 business days have passed and you haven’t received your refund:
Double-check your bank account.
Contact your card provider (processing delays can occur).
If it’s still not showing, reach out to us at solematesneakerssa@gmail.com for assistance.
Return Shipping
Customers are responsible for return shipping costs unless we sent the wrong item or size.
Contact Us Solemate
We’re here to help! Whether you have a question about an order, need support with returns, or just want to say hi, reach out to us.
Email: solematesneakerssa@gmail.com WhatsApp: +27 83 569 9772 Instagram: @solemate_kicks_
Our team aims to respond within 24–48 hours.