​FREQUENTLY ASKED QUESTIONS?

01. Is it safe to order online?

Yes, our website uses secure encryption to protect your personal and payment information. Your details are never shared with any third parties without your consent.

02. Delivery – How much is it and how long does it take?

Delivery is a flat rate of R199 via PostNet or PAXI (Pep Stores).

Orders are usually delivered within 2–4 working days, depending on your location and courier choice.

03. I’ve found the sneakers I want but can’t select my size

No problem — contact us at solematesneakerssa@gmail.com

or DM us on Instagram @solematesa with the sneaker name and size you’re looking for.

We’ll respond within 24–48 hours.

04. How do I make payment?

Select your sneakers, add them to your cart, and proceed to checkout.

You’ll be redirected to our secure iKhokha payment portal, where you can pay with your Debit or Credit card.

05. Which payment methods can I use?

We accept all major Debit, Credit, and Savings cards via iKhokha.

For alternative payment options, email solematesneakerssa@gmail.com

or WhatsApp +27 83 569 9772.

06. You’ve sent me the wrong item

If you receive the wrong item, please contact us immediately at solematesneakerssa@gmail.com

.

We’ll arrange a collection and send you the correct order as soon as possible.

07. Can I track my order?

Yes. Once your order is confirmed, you’ll receive a tracking number via email or SMS.

If you have any questions about your delivery, contact us on Instagram @solematesa, WhatsApp +27 83 569 9772, or email solematesneakerssa@gmail.com

.

​

01. Is it safe to order online?

Yes, our website uses secure encryption to protect your personal and payment information. Your details are never shared with any third parties without your consent.

02. Delivery – How much is it and how long does it take?

Delivery is a flat rate of R199 via PostNet or PAXI (Pep Stores).
Orders are usually delivered within 2–4 working days, depending on your location and courier choice.

03. I’ve found the sneakers I want but can’t select my size

No problem — contact us at solematesneakerssa@gmail.com
or DM us on Instagram @solematesa with the sneaker name and size you’re looking for.
We’ll respond within 24–48 hours.

04. How do I make payment?

Select your sneakers, add them to your cart, and proceed to checkout.
You’ll be redirected to our secure iKhokha payment portal, where you can pay with your Debit or Credit card.

05. Which payment methods can I use?

We accept all major Debit, Credit, and Savings cards via iKhokha.
For alternative payment options, email solematesneakerssa@gmail.com
or WhatsApp +27 83 569 9772.

06. You’ve sent me the wrong item

If you receive the wrong item, please contact us immediately at solematesneakerssa@gmail.com
.
We’ll arrange a collection and send you the correct order as soon as possible.

07. Can I track my order?

Yes. Once your order is confirmed, you’ll receive a tracking number via email or SMS.
If you have any questions about your delivery, contact us on Instagram @solematesa, WhatsApp +27 83 569 9772, or email solematesneakerssa@gmail.com
.